Today’s travelers expect more than competence, they want excellence and a personal connection. Certified Guest Service Professionals are those who go above and beyond the call of duty to deliver that personal touch. You engage and connect with guests, anticipating their needs and helping to set your properties apart in today’s competitive market with excellent service.
The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals who know how to deliver exceptional service and create memorable experiences. The CGSP® designation is the highest acknowledgment of awarding-winning guest service for employees in the hospitality and tourism industry.
Properties who certify all guest-facing staff as Certified Guest Service Professionals can earn a Certified Guest Service Property plaque.”