Terms, Policies, and Procedures for Certification Awards

1. General Policy

COTHM Online Business School (COBS) operates as a virtual campus. Unlike any online self-study platform our certification award process is very rigorous which is in line with our on-campus certification awards policies and compliance.
Students shall not expect system-generated digital certificates. Certification awards policy differs from awarding body to awarding body; please read through this document carefully and contact our administrative staff for any clarification.
Certificates and transcripts shall be issued solely upon successful completion of all required assessments, assignments, and examinations in accordance with the regulations set forth by the respective awarding body.
All fees and dues must be remitted in full prior to the submission of examination or assignment requests and the initiation of certificate processing.
Requests for expedited certificate issuance must be formally submitted at the time of registration. In the absence of such requests, standard processing timelines shall apply. Expedited certificate issuance is subject best effort and response from respective awarding body.
International students shall bear responsibility for all courier charges associated with the delivery of hard copy certificates.

Assessment Criteria: Examinations, Multiple Choice Questions, and assignments as prescribed in the official course syllabus.
Result Dissemination: Digital copy shall be transmitted via electronic mail within a predetermined number of working days following examination completion.
Certificate Issuance:
- Digital certificate shall be transmitted via electronic mail one (1) month subsequent to result release.
- Hard copies shall not be issued.
Re-examination Policy:
- Minimum passing threshold: 60%.
- Maximum of three (3) attempts permitted.
- Re-examination fee: PKR 14,000 / AED 184.

Assessment Criteria: Assignment-based evaluation (projects, reports, case studies).
Evaluation Timeline:
- Internal evaluation: four to six (4-6) weeks.
- External evaluation: up to two (2) months.
Certificate Issuance:
- Electronic certificate & transcript shall be transmitted via electronic mail within one to one and a half (1-1.5) months following external evaluation.
- Hard copy shall be issued two (2) months subsequent to electronic certificate.
- Expedited digital copies available upon formal request at registration.

Assessment Criteria: Multiple-choice examinations and assignments pursuant to Highfield guidelines.
Result Dissemination: Results shall be made available within a predetermined number of working days following assessment.
Certificate Issuance:
- Hard copy shall be issued within six to eight (6-8) weeks by Highfield.
- Digital certificates are not issued as standard practice; formal requests must be submitted at registration.
- International courier charges shall apply.
Re-examination Policy:
- Minimum passing threshold: 70%.
- One (1) attempt permitted.
- Re-examination fee shall be equivalent to the full course fee.

Assessment Criteria: Examinations and assignments contingent upon course requirements.
Result Dissemination: Results shall be released within a predetermined number of working days following examinations.
Certificate Issuance:
- Hard copy shall be issued three to four (3-4) months subsequent to results.
- Digital certificates shall not be issued.
- International students shall bear responsibility for courier charges.
Re-examination Policy:
- Minimum passing threshold: 60%.
- Maximum of three (3) attempts permitted.
- Re-examination fee: PKR 14,000 / AED 184.

Submit assignments and attend examinations on the designated dates.
Provide formal notification to administration in advance regarding any examination schedule modifications.
Settle all outstanding financial obligations prior to examinations.
Submit formal requests for expedited digital certificates (where applicable) exclusively at the time of registration.
Monitor certificate status through formal communication with the academic supervisor or COTHM Dubai administration.

Policies and procedures herein may be subject to modification without prior notice.
Certificates shall be deemed valid only when issued by a duly authorized awarding body.
Fraudulent utilization of certificates shall result in legal proceedings.
The awarding body shall not be held liable for delays attributable to external factors such as postal or courier services.
Adherence to these terms is mandatory to preclude complaints or legal claims.

For inquiries or assistance regarding certification awards, please contact:

Academic Supervisor / COTHM Dubai Administration

By enrolling and participating in our certification programs, you agree to abide by these terms, policies, and procedures.