Certificate in F&B Service and Operations – ICM UK

The internationally recognized course provides learners with an understanding of the global structure of Hospitality & Tourism Management with core skills in managing hospitality and tourism operations.


3 Months

Study Mode

Distance Learning

What is Included?

  • Study plans with flexibility of time and space.
  • Globally recognized and verifiable Certificates and qualifications.
  • Premium subscription to GPDP Learning Resources worth US$250.
  • Premium subscription of Typsy–Australia worth US$96. (Video Training Courses)
  • Premium subscription to Internships & Placements Program to build your resume, and prepare for job interviews, with our AI-based video interviewing platform to land the job you want.
  • Lifetime membership of COTHM Community of Hospitality Students & Professionals.
  • Lifetime access to Online Events Portal to attend webinars and talks by industry experts
  • Career Pathway & Education pathway counseling


  • Age–18 years
  • Qualification; 12th standard or equivalent /A Level
  • English Proficiency–Candidates who do not have English as a first language will have to demonstrate competence in reading, writing, and listening skills in English
Who should attend?
  • Freshers/recent pass-outs
  • Industry professionals

About this Course​

The internationally recognized course provides learners with an understanding of the global structure of Hospitality & Tourism Management with core skills in managing hospitality and tourism operations. This allows the learners to have standard knowledge of the tourism and hospitality industry with its customer service standards.

Designed to help you develop professionally and achieve your career goals, this course provides extensive concepts and skills to effectively manage the F&B operations of a commercial restaurant or hotel, including operations, roles involved, and standard procedures for a memorable meal experience for the customer.hotel, including

Education Path

After course completion, students can get enrolled in higher diploma and degree courses for different areas of the tourism and hospitality industry.

Career Path

This course will help students to learn about various departments of hotels and to get an awareness of travel agencies and tour operations in UAE and across the globe. Students can pursue several opportunities in hotels, travel agencies, exhibitions and event management companies.


Assessment at COTHM Online Business School is a convenient & simplified process:

  • Online knowledge test after each module
  • MCQ-based online final assessment
  • Video display of learned skills / VIVA VOCE

Awarding Body

  • COTHM Dubai
  • ICM UK


Course Orientation

  • Using Mobile App
  • On Demand Live Session

Ch 1. Hospitality Industry Overview

  • About Hospitality Industry
  • Hospitality Industry: Definition & Overview
  • Hospitality Industry: History & Origin
  • Sectors & Services of the Hospitality Industry
  • Hospitality Industry: Products & Characteristics
  • Hospitality Industry: Skills, Competition & Turnover
  • Hospitality Industry: Market Statistics & Analysis
  • Hospitality Industry: Growth & Future
  • What is Tourism Management?
  • What is the Recreation, Leisure & Gaming Sector?
  • What is the Conference & Event Sector?
  • Hospitality Industry: Case Study & Research
  • Company Mission Statements: Definition & Examples
  • Ch 1. Hospitality Industry Overview Quiz

Ch 2. Restaurant Services & Types

  • Restaurant Service: Styles & Types
  • What is a Full Service Restaurant?
  • What is a Quick Service Restaurant?
  • Quick Service Restaurant Industry: Trends & Analysis
  • Self Service Restaurant: Definition & Equipment
  • Restaurant Customer Service: Standards & Examples
  • Working in Restaurant Customer Service: Tips & Training

Ch 3. Menu Planning

  • About Menu Planning
  • What is Menu Planning? – Basics & Importance
  • Types of Menu Planning
  • Menu Planning: Nutrition & Dietary Considerations
  • How to Design a Menu
  • The Impact of Menus on Operations & Marketing
  • Standard Recipes: Development & Purpose

Ch 4. Food Preparation

  • About Food Preparation
  • What is Food Preparation? – Definition & Types
  • What is Prepared Food?
  • Food Preparation Terms
  • Basic Food Preparation Skills
  • Types of Food Preparation Equipment
  • Halal Food Preparation
  • Kosher Food: Preparation & Guidelines
  • Food Preparation Regulations
  • Food Preparation: Hygiene & Safety

Ch 5. Food Storage & Emergency Preparation

  • About Food Storage
  • How to Prepare Food for Long-Term Storage
  • What is Perishable Food? – Definition & Examples
  • What is Non-Perishable Food? – Definition & Examples
  • Semi-Perishable Food: Examples & Definition

Ch 6. Inventory Control

  • About Inventory Control
  • What is a Yield Test?
  • Inventory Control: Definition & Best Practices
  • Inventory Control Systems: Manual & Automated
  • Advantages of Inventory Control Systems
  • Inventory Control Techniques
  • Inventory Control: Policies & Procedures
  • Food & Beverage Inventory Control

Ch 7. Improving Service in the Hospitality Industry

  • About Service in the Hospitality
  • What Is Customer Service? – Definition, Types & Role in Marketing
  • What is Customer Satisfaction? – Definition & Examples
  • Hospitality Industry: Customer Service & Guest Satisfaction
  • Service Quality: Definition & Dimensions
  • Setting & Exceeding Customer Expectations
  • How Organizations Recover From Bad Service Experiences
  • Methods for Predicting Customer Needs
  • Importance of Training in the Hospitality Industry
  • Coaching in the Hospitality Industry
  • The Importance of Team Building in the Hospitality Industry

Ch 8. Food, Beverage & Alcohol Operations

  • About Alcohol Operations
  • Alcohol as a Revenue Generator
  • Restaurant Liability with Alcohol Sales

Ch 9. Restaurant Organization & Operations Overview

  • About Restaurant Organization
  • Restaurant Organizational Structure
  • Restaurant Organizational Chart: Template & Sample
  • Restaurant Operating Expenses: Types & Examples
  • How to Get a Restaurant License
  • How to Write a Restaurant Business Plan

Ch 10. Meetings, Conventions, Expositions & Special Events

  • About Meetings & Conventions
  • Types of Business Meetings: Formal & Informal
  • Preparing, Conducting, and Contributing to Productive Meetings
  • Types of Meetings, Conventions, Expositions & Special Events
  • Destination Management Companies: Contractors & Conventions

Training Modules to Be Completed on Typsy Australia Portal

  • Interacting with guests
  • Front of house essentials
  • Table Service Fundamentals
  • Fine dining service


  • Assignments-Certificate in Hospitality Management

Final Examination

  • Final Examination Guidelines
    Final Examination-Certificate in Hospitality Management

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