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COTHM Dubai

Professional Waiters Training Program

6 Weeks / 12 Hours Program (Training will be once a week) Graduation/Industry Experience COTHM/Excellist Only AED 999 (Pay in TWO Installments) Regardless…

6 Weeks / 12 Hours Program
(Training will be once a week)

Graduation/Industry Experience

COTHM/Excellist

Only AED 999

(Pay in TWO Installments)

Regardless of a restaurant’s size or style, the serving staff represents the face of every dining establishment. These individuals will interact the most with your customers during a visit, and positive interactions can go a long way towards ensuring those same patrons return. Hiring the right employees for the job from the start is always ideal, but the introduction of a structured server training program can pay huge dividends for your business.

Here’s is the list of priorities, starting with the first day of training:

  • Menu Knowledge
  • Wine List Knowledge (if applicable)
  • Floor Plan Knowledge (table numbers, bar area, sections, etc.)
  • Tour of the restaurant (so the trainee knows where everything is: bathrooms, stock rooms, fridges, stations, etc)
  • How to clock in and clock out
  • Cleaning tasks and side works
  • Tables (presentation, cleaning, preparations, etc)
  • The “running” system of the restaurants (how to run drinks from the bar, salads, soups, hot food, etc)
  • How to greet customers
  • How to take orders
  • How to ring up the orders
  • Any steps of service (check backs, recooks, how to handle any complaints, etc)
  • Serving coffee and dessert
  • Presenting the check
  • Closing duties
  • Closing cleaning tasks and restocking
  • Sales report at the end of the shift
  • Rules of the restaurant

The Trainer of this Program is a seasoned Hospitality HR Professional who worked with World’s top hospitality brands i.e.Ritz Carlton, IHG and Hyatt for the last 15 years.Having an expert level skills to train all level of professionals in multiple disciplines of Leadership and Customer Service (specialized in Human Resources).

After successful completion of this professional qualification, you can choose any of given below educational path:

  • Diploma in Hotel Operation (Intermediate)
  • American AHLEI Certifications via Distance Learning
  • Anyone just starting out in the restaurant or service industry
  • Experienced waiters who want a boost in their performance, career, or tips
  • Job seekers who are applying to restaurants, bars, hotels, and cafes
  • Recently hired waiters who want to prepare for their first shift
  • Baristas, bartenders, hostesses, and anyone in the hospitality industry who wants to upgrade their skill set

Getting education and training in hospitality management give you the skills needed to prepare you for the wide-open world of hospitality. Once you have graduated, you can take several paths to apply your degree.

  • Food and Beverage Management
  • Rooms Division Management
  • Marketing Management
  • Destination Management
  • Human Resources
  • Resort Management
  • Club Management
  • Travel and Tourism Management

Pretend it’s your first day on the job. What would you want to know? We’ll prepare you for that first shift by giving you a crash course in customer service, the restaurant industry, and the waitering role. If you already have some server experience, this course will teach you tons of tips and tricks to increase your tips, gain customer loyalty, and move up in the ranks.

This course contains text lessons as well as video tutorials and demonstrations!

  • Learn about customer expectations and how you can exceed every one
  • We’ll teach you how to navigate tricky scenarios and manage difficult customers
  • A good waiter knows their product; you’ll learn about pairings, ingredients, seasonality of food, wine and alcohol, and even coffee!
  • We’ll show you how to set a table for family style restaurants and fine dining
  • Learn to take orders with foolproof memory methods so you never miss a single one
  • From waiters friend to pencil, we’ll show you tools to make life easier
  • A waiter is also a salesperson – learn to sell your business, menu, and self
  • We’ll show you how to impress guests and maximize your tips and earnings
  • You’ll learn how to use food ordering systems, POS, apps, and other tools
  • We’ll teach you basic First Aid and health and safety practices

We are in the process of establishing collaborations with local Institutes and universities to offer our globally recognized hospitality courses.

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