News & Articles

GPDP Role-Play | Handle The Anger!

GPDP Role-Play | Handle The Anger!

In the current day hospitality job market, the environment is becoming more and more competitive for hotel management graduates. High level of soft skills is the key to their success in the career, which is achievable through rigorous interactive training at the hotel school. Hence, you need a paradigm-shift. “Handle The Anger” is a situation-based competition amongst the students of hospitality management at COTHM, which is centered on ‘Handling an Angry Guest’ in a restaurant operations scenario. https://ecothm.com/role-plays/

Can An Entry-Level Hotel Job Get You a Lifelong Career

Can An Entry-Level Hotel Job Get You a Lifelong Career

You have an entry-level job in hotel management. So what’s next for your career? If you stay in the hospitality field, you’ll have opportunities to be promoted to higher positions with challenging work and excellent pay. However, you’ll face plenty of competition for coveted senior management jobs, so moving up requires hard work and dedication. Here are some things to focus on so you’ll stand out.

Employability Skills | Game Changer for The Career

Employability Skills | Game Changer for The Career

::: A Free Live Webinar by COTHM Dubai ::: In today’s challenging job market employability skills are the ‘career capital’ that you need and must polish while on the job. Hospitality is much more than a meal or a place to sleep away from home—it’s an invitation to share an unforgettable experience. Book Your Slot Now: https://links.ecothm.com/rF5

Getting Started with GPDP Webinars

Getting Started with GPDP Webinars

GPDP Team at COTHM Dubai is very excited to announce the launch of the GPDP Webinar System. This is in continuation of our vision of enhancing the learning experience of our students using modern engagement and coaching techniques by bridging the gap among students and industry professionals. We intend to develop multiple types of engagements and interactions that directly impact the academic and professional lives of attendees.

What can we expect in 2019

What can we expect in 2019

It’s the time of year to get out the crystal ball and make a few rash predictions about the coming months!! Over the past few weeks, we have discussed future restaurant trends at the Mise en Place events and listened to other experts give us their views. Many other distinguished groups from around the world have also made a few forecasts.

Ahmad Shafiq (CEO COTHM) Representing COTHM in 57th EUHOFA International Congress at Ecole Hôtelière de Lausanne

In 2018 Ecole hôtelière de Lausanne celebrates 125 years in the hospitality world and its is a great honor for COTHM to be part of the celebration as the EUHOFA family. This is the fourth time in the history of EUHOFA International that Ecole hôtelière de Lausanne (EHL) invited the EUHOFA family to experience Swiss as well as EHL hospitality paired with a top level academic program.

How to correctly respond when a guest says

You’ve just offered assistance to one of your guests or customers, and they say, “Thank you!” In that very moment, what is your response to this expression of gratitude? Perhaps you reply with the traditional “You’re welcome.” But perhaps you’re in the habit, instead, of saying “No problem” — or “Not a problem” — or “No worries.” While these latter responses might be appropriate for more informal personal settings, there are very good reasons to avoid them in the context of customer-service interactions. Here’s why ….

Questions Can be Extraordinary Learning Tools.

A good question can open minds, shift paradigms, and force the uncomfortable but transformational cognitive dissonance that can help create thinkers. In education, we tend to value a student’s ability to answer our questions. But what might be more important is their ability to ask their own great questions–and more critically, their willingness to do so.

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