Zia M Ali

Ahmad Shafiq (CEO COTHM) Representing COTHM in 57th EUHOFA International Congress at Ecole Hôtelière de Lausanne

In 2018 Ecole hôtelière de Lausanne celebrates 125 years in the hospitality world and its is a great honor for COTHM to be part of the celebration as the EUHOFA family. This is the fourth time in the history of EUHOFA International that Ecole hôtelière de Lausanne (EHL) invited the EUHOFA family to experience Swiss as well as EHL hospitality paired with a top level academic program.

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How to correctly respond when a guest says

You’ve just offered assistance to one of your guests or customers, and they say, “Thank you!” In that very moment, what is your response to this expression of gratitude? Perhaps you reply with the traditional “You’re welcome.” But perhaps you’re in the habit, instead, of saying “No problem” — or “Not a problem” — or “No worries.” While these latter responses might be appropriate for more informal personal settings, there are very good reasons to avoid them in the context of customer-service interactions. Here’s why ….

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Questions Can be Extraordinary Learning Tools.

A good question can open minds, shift paradigms, and force the uncomfortable but transformational cognitive dissonance that can help create thinkers. In education, we tend to value a student’s ability to answer our questions. But what might be more important is their ability to ask their own great questions–and more critically, their willingness to do so.

Questions Can be Extraordinary Learning Tools. Read More »

It’s here! Announcing the launch of our Newly redesigned Website

::: Hospitality Education, Training and Consultancy Since 1999 ::: Serving global hospitality and tourism value chain with the business proposition for everyone. Our solutions from strategy to concept design & execution, developing talent, publication and industry-academia linkage are breeding success for our partners.

It’s here! Announcing the launch of our Newly redesigned Website Read More »

Here you can explore all our courses, use smart filters based on qualifications and job functions to look for a course that aligns with your education and career goals.

Please don’t hesitate to connect us and request for more information. We are looking forward to hearing from you and will be happy to serve you.

Visit us to get One-on-One free career counselling from one of our admissions consultant. Click on the link below to get location map.

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