Security and Loss Prevention Management

Syllabus

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Chapter 1: Security and Safety in the Lodging Industry

1. Risk Management: The Business Case
2. Security and Safety: An Ongoing (and Ever-Changing) Concern
3. The Risk Management Process
a. Four Steps of the Risk Management Process
b. Benefits of Risk Management to a Business
4. Hotel Security Requirements
5. Lodging Safety and Security: Today and Tomorrow
6. Major Loss Events Involving Hotels
a. Fires
b. Structural Failures
c. Earthquakes
d. Floods

Chapter 2: Legal Aspects of Loss Prevention

1. Loss Prevention and the Law
a. Legal Definitions
2. The Hotel’s Duty to Protect Guests
a. Reasonable Care Rule
b. Acts of Hotel Employees
c. Acts of Guests and Patrons
d. Assault by Third Parties in Restrooms
e. Assault by Third Parties in Hotel Parking Lots
f. Acts by Third Parties at Hotel Entrances
3. The Hotel’s Liability Regarding Guests’ Property
a. State Statutes Limiting Liability
b. Unclaimed Property
c. Liability for Handling Mail for Hotel Guests
d. Liability for Automobiles of Guests and Others
4. The Hotel’s Liability for Loss of Property of Non-Guests
a. General Nature of Liability
b. Bailments for Non-Guests
c. Hotel Liability for Restaurant Patrons’ Property
d. Hotel Defenses to Liability Claims of Non-Guests

Chapter 3: Security Programs, Training, Design, and Equipment

1. Developing the Security Program
a. The Need for Effective Management
b. Areas of Vulnerability
c. Setting Up the Security Program
2. The Elements of Security Training
a. Who Is Responsible?
b. The Authority of a Security Officer
c. The Team Concept
3. Designing for Security
a. Perimeter Barriers
b. Lighting
c. Parking Areas
d. Glass Protection
4. Guestroom Security
a. Locks

b. Biometric Devices
c. Secondary Access-Limiting Devices
d. Automatic Door Closers and View Ports
e. Telephones
f. In-Room Safes
g. In-Room Security Information
5. Other Security Equipment
a. Closed-Circuit Television
b. Communication Systems
c. Alarm Systems
d. Elevator Security

Chapter 4: Security Procedures Covering Guest Concerns

1. Key and Key Card Control
a. Electronic Access Systems
2. Surveillance and Access Control Procedures
a. Patrols
3. The Presence of Unauthorized Persons
a. Individuals Involved with Illegal Drugs
4. Safe-Deposit Box Procedures
a. Safe-Deposit Box Keys and Key Control
b. Access Procedures
c. Special or Unusual Access
5. Lost and Found Procedures
6. Guest Views of Hotel Security Measures

Chapter 5: Lodging Safety

1. Slips, Trips, and Falls
2. Fire Safety
a. Means of Egress
b. Protection Against Fire Spread and Protection of Hazardous Areas
c. Floor, Wall, and Ceiling Finish Flammability
d. Fire Detection and Alarm Systems
e. Carbon Monoxide Detectors
f. Fire Sprinkler Systems
g. Portable Fire Extinguishers
h. OSHA Provisions Regarding Fire Protection
i. Fire Protection: Emerging Issues
3. Safety Issues Involving Water Systems
a. Water Potability
b. Hot Water Temperatures
c. Legionellosis
4. Emergency Power
5. Indoor Air Quality
6. Foodborne Illness and Travelers’ Health
7. Bed Bugs

Chapter 6: Departmental Responsibilities in Guest and Asset Protection

1. Losses Affecting All Departments
a. Responding to Employee Theft
2. The Human Resources Department
a. Exit Interviews
b. Violence in the Workplace
c. Alcohol and Drugs—Use and Abuse

3. The Engineering Department
a. Key Control and Guestroom Maintenance
b. Renovations
c. Water Treatment Plants
d. Control Issues
4. The Rooms Division
a. The Front Office
b. The Housekeeping Department
5. Purchasing and Receiving
6. Storage and Issuing
7. The Food and Beverage Department
a. Spoilage and Pilferage
b. Alcohol Storage, Issuing, and Service
c. Point-of-Sale (POS) Systems
8. The Recreation Department
a. Swimming Pools
b. Health Clubs and Jogging Trails
9. Casino and Gaming Security
10. Report Writing and Recordkeeping
11. Special Guests and Events
a. Guests with Disabilities
b. VIP Guests
c. Youth Groups
d. Conventions, Meetings, and Exhibits

Chapter 7: Employee Safety

1. The Business Case for Employee Safety
a. Legal Repercussions
b. Protection of Human Assets
c. Operational Benefits
d. Financial Costs
e. Customer Expectations
f. Social Responsibility
2. Employee Safety: Some Statistics
3. Managing Employee Safety
4. Establishing a Safety Committee
a. The Value of Communication
b. The Roles of the Safety Committee
c. Safety Committee Duties
5. Employee Safety: Some Emerging Issues

Chapter 8: The Protection of Funds and Information

1. Accounting Control Procedures
a. Inventory Control
b. Payroll Procedures and Concerns
c. Sequential Numbering Systems
d. Bank Deposits
2. Physical Protection of the Accounting Function
3. Cashiering Procedures
4. Establishing Credit Policies and Procedures
a. Payment Cards
b. Checks
c. Denying Credit to a Guest
d. Guest Registration and Check-Out
5. Computer Security

a. Accountability
b. Auditability
c. System Integrity
d. Cost Effectiveness
e. Ease of Implementation
f. Policy Compliance
6. An Internal Audit Program

Chapter 9: Emergency Management and Media Relations

1. Developing an Emergency Management Program
2. Bombs and Bomb Threats
3. Fires
4. Hurricanes and Typhoons
5. Tornadoes
6. Floods
7. Earthquakes and Tsunamis
8. Blackouts
9. Robberies
10. Medical and Dental Emergencies
a. First Aid and Emergency Medical Services
b. Infectious Diseases
c. Death of Guests
11. Terrorism
a. Sabotage
b. Kidnappings and Hostage Situations
c. Riots and Civil Disturbances
12. Media Relations
a. What to Tell the Media
b. Dealing with Group Disturbances

Chapter 10: Insurance

1. Insurance: An Overview
a. Insurance Purchase
b. Industry Regulation
2. Commercial Package Policy
a. Commercial Property Coverage
b. Commercial Crime Coverage
c. Boiler and Machinery Coverage
d. Inland Marine Coverage
e. Commercial General Liability Coverage
f. Commercial Automotive Coverage
3. Additional Types of Coverage
a. Flood Coverage
b. Umbrella Coverage
c. Legally Mandated Coverage
4. Claims Management