Professional Waitering-Certificate in Delivering Passionate Service – ICM UK

This course deals with the training of the food and beverage service personnel. The most important person, around whom food and beverage service pivots, is the waiter.

What is Included?

  • Study plans with flexibility of time and space.
  • Globally recognized and verifiable Certificates and qualifications.
  • Premium subscription to GPDP Learning Resources worth US$250.
  • Premium subscription of Typsy–Australia worth US$96. (Video Training Courses)
  • Premium subscription to Internships & Placements Program to build your resume, and prepare for job interviews, with our AI-based video interviewing platform to land the job you want.
  • Lifetime membership of COTHM Community of Hospitality Students & Professionals.
  • Lifetime access to Online Events Portal to attend webinars and talks by industry experts
  • Career Pathway & Education pathway counseling


  • Age–18 years
  • Qualification; 12th standard or equivalent /A Level
  • English Proficiency–Candidates who do not have English as a first language will have to demonstrate competence in reading, writing, and listening skills in English
Who should attend?
  • Freshers/recent pass-outs
  • Industry professionals

About this Course​

Every hotel, irrespective of size or volume of business, has two major revenue producing areas- rooms and restaurants (and bars). The latter offer food and beverages for sale. In common hotel terminology the services offered in restaurants and bars are referred to as “food and beverage service”. This course deals with the training of the food and beverage service personnel. The most important person, around whom food and beverage service pivots, is the waiter.

Who is a Waiter?

A waiter is one who serves food and beverage in a restaurant or bar. He is also popularly known as a steward or Commis-de-Rang. A good waiter should possess qualities like social confidence, good etiquette and manners, effective communication, a pleasing personality, salesmanship, a willingness to serve, and above all, a thorough knowledge of his job.

Why Take this Course?

Obtaining COTHM’s Professional Waitering certification can provide individuals with a range of benefits that can help them advance in their careers and provide excellent service to customers:

Increased employability: Employers in the hospitality industry often prefer to hire certified individuals because.

Improved earnings potential: Certified waiters can command higher salaries and tips, as they are seen as more qualified and capable than non-certified individuals.

Enhanced customer satisfaction: Certified waiters are better equipped to provide excellent customer service, which can result in increased customer satisfaction and repeat business.

Personal and professional development: The certification process provides opportunities for individuals to develop their skills and knowledge, which can help them advance in their careers.

Recognition of expertise: Certification is a recognized form of validation for an individual’s expertise in their field, which can lead to increased respect and recognition from colleagues and guests.

Education Path

Students can pursue the following certification programs:

  • Hospitality Today: An Introduction
  • Managing Front Office Operations
  • Managing Housekeeping Operations
  • Managing Service in Food and Beverage Operations
  • Hospitality Facilities Management and Design
  • Leadership and Management in the Hospitality Industry

Career Path

After attending this programme, you can make the most of your time at work. By opting a right attitude and using the soft skills you can get the most out of your workday, you can stay ahead of the curve and make great progress.

Students can pursue several opportunities in hotels, travel agencies, exhibitions, and event management companies.


Assessment at COTHM Online Business School is a convenient, simplified and authentic process:

  • Online knowledge test after each module
  • MCQ-based online final assessment
  • Video display of learned skills / VIVA VOCE

Awarding Body

  • COTHM Dubai
  • ICM UK



  • Using Mobile Apps
  • On Demand Live Session
  • Typsy Australia Portal

02-Professional Waitering

  • Introduction to Professional Waitering
  • The Restaurant
  • Basic Etiquette for Waiters/Waitresses
  • Knowledge of Other Departments
  • The Menu
  • Service Equipment
  • Briefing & Debriefing
  • Preparations for Service
  • Food Service
  • Beverage Service
  • Breakfasts
  • The Cover
  • Taking an Order
  • Check/Payment
  • Professional Waitering Best Practices

03-Supplementary Knowledge for Professional Waiters

  • Non Alcoholic Beverages
  • Food Preparation Basic Concepts
  • Sauces
  • Soups
  • Cheeses
  • Sales Orientations
  • After Closing
  • Banquets
  • Flaming
  • Special Food Services

04-The Art of Effective Communication

  • What is Communication?
  • How to Communicate Effectively
  • Communicate Effectively & Speak with Impact on the Phone
  • What is Non Verbal Communication
  • Verbal and Nonverbal Communication
  • Types of Non -Verbal Communication
  • Concise Communication
  • Clear Communication
  • Listening Skills
  • Creating Positive Relationships
  • Collaborative Problem Solving
  • Workplace Communication Skills

05-Personality Development

  • Identifying Personality Types
  • Social & Corporate Etiquette
  • Facing Challenges
  • Professional Grooming
  • Work Life Balance

06-Soft Skills Required in The Hospitality Industry

  • What Are Top Soft Skills?
  • Self confidence
  • Time Management
  • Team Work
  • Stress Management
  • Work Ethic
  • How to Apologize the Right Way the First Time
  • Empathy
  • 5 Communication Skills to Have Engaging EMPATHETIC Conversations
  • Customer Service Skills
  • Leadership
  • Top 10 Leadership Theories
  • 10 Things You MUST Improve Everyday To Get Whatever You Want

Here you can explore all our courses, use smart filters based on qualifications and job functions to look for a course that aligns with your education and career goals.

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