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Front Desk Representative

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property.

Duration

3 Months

Study Mode

Distance Learning

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Get Certified

Hospitality certification provides recognition of mastery of professional knowledge and skills at every level of your hospitality career. AHLEI provides the study materials and administers the certification process for nearly 30 certification designations trademarked by the American Hotel & Lodging Association (AHLA).

You’re good at your job. Through hard work, training, learning, and experience, you’ve gained the skills and knowledge that make you stand out among your peers. Whether you work in a line-level position, are the hotel general manager, or anywhere in between, you create the experiences that keep guests coming back to your property.

At COTHM, we want to help you get the recognition your skills and talent deserve. We offer study materials and exams for more than 20 professional certifications endorsed by the American Hotel & Lodging Association (AHLA).

With certifications for every step along your career path, it’s easy to create a professional development plan that grows with you.

About this Course​

Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes that these employees are skilled at the many tasks they must perform and that they always provide an outstanding experience for guests at your property.

The certification is supported by the START and quickSTART (Skills, Tasks, and Results Training) programs. START resources present concise instructions for training new or prospective employees on how to perform key tasks correctly, along with the general hospitality knowledge and soft skills needed in the hospitality industry.”

The online program includes:

  • Six-month online access to START program from date of purchase
  • Access to first online certification exam (retake fees apply if exam is not passed on first attempt)

Exam

Successful candidates who complete the START for Guestroom Attendant online program and pass the 30 multiple-choice questions certification exam with a score of 70% or higher will receive a Certified Guestroom attendant certificate.

Awarding Body

Upon successful completion, the candidate will be awarded with:

  • Certification by American Hotel & Lodging Educational Institute.

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