Employability Skills Development Programme (ESDP) – ICM UK

Employability Skill Development Programme (ESDP) is based on years of industry interaction and consultation with international hospitality consultants and leaders. This is a well thought and well-processed combination of modern learning techniques and tools that are vital for professional development to face the real world.

What is Included?

  • Study plans with flexibility of time and space.
  • Globally recognized and verifiable Certificates and qualifications.
  • Premium subscription to GPDP Learning Resources worth US$250.
  • Premium subscription of Typsy–Australia worth US$96. (Video Training Courses)
  • Premium subscription to Internships & Placements Program to build your resume, and prepare for job interviews, with our AI-based video interviewing platform to land the job you want.
  • Lifetime membership of COTHM Community of Hospitality Students & Professionals.
  • Lifetime access to Online Events Portal to attend webinars and talks by industry experts
  • Career Pathway & Education pathway counseling


  • Age–18 years
  • Qualification; 12th standard or equivalent /A Level
  • English Proficiency–Candidates who do not have English as a first language will have to demonstrate competence in reading, writing, and listening skills in English
Who should attend?
  • Freshers/recent pass-outs
  • Industry professionals

About this Course​

The Hospitality Industry is all around us, and it’s an ever-changing place where we can make a difference. Whether you’re looking for a career in Hospitality Industry or want to want to improve your career through professional development, Employability Skill Development Programme (ESDP) will help in accelerating your career growth.

The hotel industry is growing rapidly, and there’s no way that you won’t want to be a part of it. Whether you’re looking to start your own business or become an entrée into the industry. But how do you go about getting started? This pragramme will provide you with tips on how to get ahead in the hotel industry.

The core objectives of this program are:

  • Support to Students and Industry Professionals.
  • Value Add on for Hospitality Students.
  • Developing the Required Skills in the International Hospitality Industry.

Education Path

Students can pursue the following certification programs:

  • Hospitality Today: An Introduction
  • Managing Front Office Operations
  • Managing Housekeeping Operations
  • Managing Service in Food and Beverage Operations
  • Hospitality Facilities Management and Design
  • Leadership and Management in the Hospitality Industry

Career Path

After attending this programme, you can make the most of your time at work. By opting a right attitude and using the soft skills you can get the most out of your workday, you can stay ahead of the curve and make great progress.

Students can pursue several opportunities in hotels, travel agencies, exhibitions, and event management companies.


Assessment at COTHM Online Business School is a convenient, simplified and authentic process:

  • Online knowledge test after each module
  • 60% MCQs based exam
  • 20% resume build up
  • 20% video interview

Awarding Body

  • COTHM Dubai
  • ICM UK



  • Using Mobile Apps
  • On Demand Live Session
  • Typsy Australia Portal

02-The Art of Effective Communication

  • What is Communication?
  • How to Communicate Effectively
  • Communicate Effectively & Speak with Impact on the Phone
  • What is Non Verbal Communication
  • Verbal and Nonverbal Communication
  • Types of Non -Verbal Communication
  • Concise Communication
  • Clear Communication
  • Listening Skills
  • Creating Positive Relationships
  • Collaborative Problem Solving
  • Workplace Communication Skills

03-Personality Development

  • Identifying Personality Types
  • Social & Corporate Etiquette
  • Facing Challenges
  • Professional Grooming
  • Work Life Balance

04-Soft Skills Required in The Hospitality Industry

  • What Are Top Soft Skills?
  • Self confidence
  • Time Management
  • Team Work
  • Stress Management
  • Work Ethic
  • How to Apologize the Right Way the First Time
  • Empathy
  • 5 Communication Skills to Have Engaging EMPATHETIC Conversations
  • Customer Service Skills
  • Leadership
  • Top 10 Leadership Theories
  • 10 Things You MUST Improve Everyday To Get Whatever You Want

05-Job Interview

  • General Interview Questions
  • How To Introduce Yourself In An Interview! (The Best Answer!)
  • Interview Questions and Answers! (How To Pass A Job Interview!)
  • Top 21 Quick Answers to Common Interview Questions
  • How To Pass Personality Tests! (Career Personality Test Questions & Answers!)
  • How To Write A Resume! (5 Golden Tips for Writing a Powerful Resume or CV!)
  • Submit Your Resume
  • Video Interview Tips | Strategies for Acing Online Interviews and Calls
  • Moc Video Interview

Here you can explore all our courses, use smart filters based on qualifications and job functions to look for a course that aligns with your education and career goals.

Please don’t hesitate to connect us and request for more information. We are looking forward to hearing from you and will be happy to serve you.

Visit us to get One-on-One free career counselling from one of our admissions consultant. Click on the link below to get location map.

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