Build a skilled, service-driven hospitality team with industry-recognized training and credentials.
About AHLEI Founded in 1953 as the education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI is the global leader in hospitality workforce development. With offices in the United States, India and China and more than 75 licensed affiliates in 45 countries, AHLEI delivers practical, employer-focused training and certifications that prepare staff at every level — from frontline associates to senior managers.
What we offer?
- Industry-recognized certifications: Trusted credentials such as Certified Hotel Administrator (CHA), Certified Hospitality Supervisor (CHS) and Certified Guest Service Professional (CGSP), plus role-specific certificates for housekeeping, front desk, food & beverage, sales and more.
- Flexible learning formats: Online courses, instructor-led programs, blended learning, print materials, video content and mobile applications to suit any training environment.
- Ready-to-use courseware: Instructor guides, participant workbooks, assessments and LMS-ready content for fast deployment.
- Custom corporate programs: Tailored training solutions aligned to your brand standards, operational processes and business goals.
- Measurable outcomes: Standardized assessments and certification tracking to demonstrate competency improvements and training ROI.
Why choose AHLEI?
- Respected by employers worldwide: Credentials developed with industry input and widely recognized across brands and management companies.
- Consistent, practical content: Courseware focused on real hotel operations, guest service excellence and revenue-focused practices.
- Career pathways: Clear competency frameworks that support recruitment, progression and retention.
- Global reach with local delivery: Licensed affiliates and partners provide localized content and delivery in multiple languages.
Who benefits?
- Hotel owners and operators seeking consistent service standards and reduced operational risk.
- HR and training teams looking for turnkey learning resources and certification programs.
- Hospitality schools and colleges seeking industry-aligned curricula.
- Individual employees building credentials and career momentum.
