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About Professional Skills Assessment Program

The Global Skills Assessment Program, developed by COTHM Dubai, is a program designed to objectively assess hospitality operations, focused specifically on the core skills required for hospitality staff, as defined by international standards and industry best practices.

WE LOVE WHAT WE DO

We continually evolve our services, incorporating the latest trends and innovations. Every member of our team of experts has a background in Hospitality which ensures that your team learn & enjoys an exceptional experience before, during and after their skills assessment.

SERVICE YOU CAN DEPEND ON

With years of industry experience – you can depend on us to consistently deliver a high-quality service so that your staff can realize its full potential.

Professional Skills Assessment Programs

HOW WILL YOU BENEFIT FROM OUR SERVICES

CULINARY SKILLS ASSESSMENT PROGRAM

The Program has been developed to assess and recognize the skills, knowledge and experience of chefs and culinary professionals.

Culinary professionals go through a formal written, behavioral & psychometric & technical assessments.
This is a unique assessment program for culinary professionals. It has been developed in partnership with industry professionals, culinary expert from across the region.

GUEST SERVICE SKILLS ASSESSMENT PROGRAM

A hotel GUEST SERVICE SKILLS ASSESSMENT PROGRAM is specifically designed for the hotel and hospitality industry to measure and enhance customer service standards. Providing exceptional hotel and hospitality customer service is essential in today’s market. By knowing the Service Quality Statadrads being delivered by your team, you can teach and reinforce service skills for improving and sustaining an outstanding service level.

Financial survival in years to come mandates that each of your employees delivers superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The “internal” customer is also an integral part of a successful outcome.

Why Trust COTHM Dubai

We are team of professionally competent top consultants from the hospitality industry

Assessment Philosophy

A holistic approach to the whole process of assessment

  • A developmental approach towards skill enhancement.
  • An acknowledgment of the experience and skill of candidates.
  • Motivating candidates to develop with positive energy.
  • Supporting organizations in talent management & manpower planning.
  • Delivering professionally competent human resource to the hospitality industry.
  • Recognize the rich diversity of knowledge and learning styles candidates bring into an assessment situation.

Assessment Steps

Practically systematic steps for accurate and actionable assessment results

PHASE 1: As Is Analysis

PHASE 2: Operational Plan

PHASE 3: Execution

PHASE 4: Behavioral & Technical Evaluation

PHASE 5: Skill Gap Analysis

PHASE 6: Final Report

Our Team of Consultants

We are a team of professionally competent top consultants from the hospitality industry

Charles Hains
Charles Hains
Head of Project Development and Head of Culinary Academy - BHMS Business & Hotel Management School
Charles Hains, Australian, is a hospitality practitioner with over 30 years experience as an industry operator, manager, and educator.  He is currently Head of Project Development for B.H.M.S Switzerland where he is responsible for creating strategic alliances with educational institutions offering business, hospitality and culinary programmes.
Over 30 years
Dawn Gribble
Dawn Gribble
Consulting Director Customer Experience Services - COTHM Dubai
Dawn has over 20 years of Food & Beverage and Hospitality having worked with Award-Winning Hotels, Michelin Star Restaurants, International Food Brands, Celebrity Chefs and Influencers. She began her digital career in 2001 and is highly regarded as a Consultant and Service provider.
Khurram Bilal
Khurram Bilal
Educational Management Consultant - COTHM Dubai
KB is an Educational Management Consultant having degrees in Accounts, Management Sciences and Quality Management with 18 years of practical exposure in diversified fields.
Digital Teaching & Learning - 18 years
MAJED AL SABAGH
MAJED AL SABAGH
Consulting Executive Chef - COTHM Dubai
PROFESSIONAL CHEF F&B PROFESSIONAL INTERNATIONAL CULINARY JUDGE TV PRESENTER CULINARY TEACHER
Over 17 Years
SAID BORHAM MOHAMED
SAID BORHAM MOHAMED
Consulting Executive Chef - COTHM Dubai
 International Culinary Awards & Achievements  THE EMIRATES SALON CULINARY GUILD AS A MARSHAL AND JUDGE IN GULF FOOD DUBAI 2016 AND 2017 THE EMIRATES SALON CULINARY GUILD AS A MARSHAL AND JUDGE IN EAS
15 Year
Muhammad Fahd Khan
Muhammad Fahd Khan
Life & Business Strategist, Philanthropist, Entrepreneur, Speaker, Experience Management Consultant - COTHM Dubai
Degrees in Computer Sciences & Business Management with over 20 years of operational, user interface development and management experience. I help my clients in transforming into a true employee-centric & customer-centric company driven by vision, brand value, engaged employees connected with customers.
Over 20 years
Zamir A. Abbasi
Zamir A. Abbasi
Human Resources Manager - Human Resources Manager - Radisson Blu Resort Sharjah UAE
17 years working for reputed International Hospitality Organizations like Hyatt Regency, Ritz Carlton, & Inter Continental Hotels Group (IHG) and Carlson Rezidor Hotels.
Over 17 Years

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